Your privacy matters to us. This policy explains exactly what personal data omtogel collects, how we use it, and what rights you have over your information.
Last updated: 1 January 2026 · Effective date: 1 January 2026
Omtogel ("we", "us", "the Company") is committed to protecting the privacy and personal data of all users ("you", "the User") who access, register on, or otherwise interact with the omtogel Platform, including the website located at omtogel.cam and all associated mobile and web applications (collectively, the "Platform").
This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we process that data, the legal bases upon which we rely, the parties with whom we may share your data, and the rights available to you in respect of your personal information.
By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.
Malaysian Users: The Personal Data Protection Act 2010 (PDPA) of Malaysia may apply to certain aspects of how we handle your personal data. We are committed to respecting applicable data protection principles. Where the PDPA confers rights upon Malaysian residents, we will honour those rights to the extent practicable given our international operational structure.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
We collect personal data across several categories, depending on how you interact with the Platform. The table below provides an overview of the main categories and examples of data within each:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, MyKad / passport number, selfie photograph | Account registration, KYC verification, age enforcement |
| Contact Data | Email address, Malaysian mobile phone number, city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru) | Account communication, support, promotions (with consent) |
| Financial Data | Payment method identifiers (e-wallet phone number, bank account name, cryptocurrency wallet address), deposit and withdrawal history, transaction amounts in MYR | Payment processing, fraud prevention, AML compliance |
| Account Data | Username, account balance, bonus history, wagering activity, game history, login timestamps | Service delivery, responsible gambling monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Platform security, fraud detection, technical optimisation |
| Usage Data | Pages visited, features used, time on platform, bet placement patterns, session duration | Platform improvement, personalisation, responsible gambling indicators |
| Communications Data | Support chat transcripts (live chat, WhatsApp), email correspondence, feedback submissions | Service improvement, complaint resolution, quality assurance |
We collect personal data through the following methods:
We process your personal data only for specified, explicit, and legitimate purposes. The following describes how we use the data we collect:
We process your personal data on the following legal grounds, which may vary depending on the specific processing activity:
We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. Our general retention standards are as follows:
Where retention beyond the above periods is required by a legal or regulatory obligation, or where data is subject to an active dispute or investigation, retention will continue until the relevant obligation, dispute, or investigation is resolved.
Omtogel does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:
We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include:
We may disclose your personal data to competent authorities, regulators, or law enforcement agencies where we are legally required or compelled to do so — for example, in connection with AML investigations, court orders, or licensing audits.
In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer where required by applicable law.
⚠️ We do not share your personal data with third parties for their own advertising, marketing, or profiling purposes. Any affiliate marketing arrangements involve aggregate, anonymised reporting only — not individual player data.
The omtogel Platform operates internationally, and as a result, your personal data may be transferred to, stored in, or processed in countries outside of Malaysia. These countries may not have data protection laws equivalent to those in Malaysia.
Where we transfer personal data outside of Malaysia, we take steps to ensure that appropriate safeguards are in place, which may include:
By using the omtogel Platform, you acknowledge and accept that your personal data may be processed outside Malaysia and that the protections available in those jurisdictions may differ from those available under Malaysian law.
Omtogel uses cookies and similar tracking technologies to enhance your experience on the Platform, to ensure security, and to analyse usage patterns. By continuing to use the Platform after accepting our cookie notice, you consent to our use of cookies as described in this section.
You can control non-essential cookies through your browser settings. Most browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling strictly necessary cookies may impair your ability to use certain Platform features, including logging into your Account.
Session Cookies vs Persistent Cookies: Session cookies are deleted when you close your browser. Persistent cookies remain on your device until they expire or are manually deleted. We use both types — session cookies for authentication and persistent cookies for preference and analytics purposes.
Subject to applicable law, you have the following rights in respect of your personal data held by omtogel. To exercise any of these rights, please contact us using the details in Section 16.
Request a copy of the personal data we hold about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held about you.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that we limit our processing of your data in certain circumstances, such as where you contest its accuracy.
Receive a copy of your personal data in a structured, machine-readable format and, where technically feasible, request direct transfer to another controller.
Object to processing based on legitimate interests or direct marketing. We will cease such processing unless compelling grounds exist.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Lodge a complaint with a relevant data protection supervisory authority if you believe your data has been handled unlawfully.
We will respond to data subject requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further sixty (60) days and will notify you accordingly. We may require proof of identity before processing your request.
The omtogel Platform is strictly intended for persons aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory component of our KYC process — no withdrawal is processed without verified proof of age.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to:
🔞 If you believe a minor may have registered on this Platform using false identity information, please contact us immediately at [email protected] so we can investigate and act accordingly.
Omtogel employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Despite these measures, no data transmission over the internet or data storage system can be guaranteed as completely secure. If you become aware of any unauthorised access to your Account, please notify us immediately.
The omtogel Platform may contain references to third-party services such as payment gateways (e.g., the Touch 'n Go eWallet app, Maybank2u, or GrabPay interfaces) which operate independently of omtogel and are subject to their own privacy policies. We are not responsible for the privacy practices or content of those third-party services.
We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the Platform — particularly those relating to payment processing and identity verification.
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform functionality. When we make material changes, we will:
Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree with the revised terms, you must cease using the Platform and may request account closure by contacting our support team.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the omtogel privacy team through the channels below. All privacy-related communications are treated as confidential.
Data Subject Requests: When submitting a data access, rectification, or erasure request, please include your registered email address and Account username so we can locate your records promptly. We may require additional identity verification before processing sensitive data requests.
Data Protection Commitments
Six concrete commitments that define how omtogel handles your personal data every single day.
Every connection between your device and the omtogel Platform is secured by TLS encryption. Your login credentials, payment details, and personal data are never transmitted in plain text.
Omtogel does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Period. Any data sharing with processors is strictly governed by written agreements with confidentiality obligations.
We enforce a strict 21+ age requirement through mandatory KYC verification. Identity documents are processed by certified verification partners and stored securely in encrypted form, retained only as long as legally required.
From accessing your data to requesting deletion, the rights described in Section 11 are real and actionable. Our support team processes data subject requests within the timeframes stated in this Policy.
We collect only the data genuinely necessary to operate your Account, process payments, meet compliance requirements, and keep the Platform secure. We do not collect data speculatively or for purposes beyond those stated in this Policy.
When this Policy is updated in a material way, we notify registered users via email before the changes take effect. You always have the option to close your Account if you do not agree with a revised Policy.
Privacy Assured
We built omtogel to be transparent, secure, and respectful of your privacy. If you have any questions about how we handle your data, our support team is available 24/7. For players aged 21 and above only.
🔞 21+ only · Gamble responsibly · Responsible Gambling · Terms & Conditions